Cookies Policy

1. Introduction

The www.universaltraveller.com.au website (the "Universal Traveller Site") is operated by Flight Centre Travel Group Limited (hereafter "we", "us", "our", "Flight Centre"), a company incorporated in Australia. This page, with our Privacy Policy, details our use of cookies on the Universal Traveller Site. By using the Universal Traveller Site, you indicate that you accept this Cookies Policy and our Privacy Policy and you agree to abide by them. If you do not agree to these, please do not use the Universal Traveller Site.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

2. What Are Cookies?

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We may link the information we store in cookies to any personal information you submit while on our website. Cookies save data about individual visitors to the website, such as the visitor's name, password, username, screen preferences, the pages of a website viewed by the visitor, and the advertisements viewed or clicked by the visitor.

3. What Do We Use Cookies For?

At Flight Centre, we use cookies to identify a visitor's browser, to anonymously track visits or to enhance the experience of the website.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. When a visitor revisits the website, we may recognize the visitor by the cookie and customise the visitor's experience accordingly. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

If you reject cookies, you may still have access to our website, but your ability to use some areas of our website, such as contests or surveys, may be limited.

Web Beacons / Gifs

We employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information.

3rd Party Tracking

The use of cookies by our partners, affiliates, tracking utility company or service providers is not covered by this Policy. We do not have access or control over these cookies. Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our website. We do not tie the information gathered to our customers’ or users’ personal information.

Behavioural Targeting / Re-Targeting

We partner with third party ad networks to either display advertising on our websites or to manage our advertising on other websites. Our ad network partners use cookies, Web beacons and other technologies to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests.

If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here and Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads or targeted ads where third parties do not honour opt-out capabilities.

4. Third Party Cookies and Analytics

4.1 When you visit certain sections of our website and/or use our mobile application, third parties may place cookies on your computer’s browser and/or make use of web beacons to collect information. This information may include things such as your use of the website or mobile application, device and browser information and ad data. The information generated by the cookies and web beacons about your use of the website is transmitted to those third parties. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed; serving targeted advertising to you (including use to target advertising on other sites or applications based on your online activity); providing us with services and enhancing/improving our website, mobile application and the third party’s technology products and services.

4.2 Our current providers, and information regarding their data practices and how to opt out, include the following:

1.1.1 Google Analytics: When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google, Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the website and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit http://www.google.com/intl/en)ALL/privacypolicy.html. You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.

1.1.2 Criteo is a company specialising in targeted advertising. For further information about Criteo, please visit www.criteo.com and for details of Criteo’s Privacy Policy, please visit www.criteo.com/us/privacy-policy. For information on how to disable Criteo services and/or to opt out of Criteo, you can visit http://www.criteo.com/privacy/ and use the opt-out feature.

1.1.3 Exponential is a company specialising in advertising intelligence. For further information about Exponential, please visit www.exponential.com and for details of Exponential's Privacy Policy, please visit http://exponential.com/en-au/privacy/. Exponential will include the following tracking cookie within your cookie settings unless you opt out: ANON_ID (cookie name) from the Domain tribalfusion.com. You may choose to opt out from Exponential tracking by visiting http://exponential.com/privacy/opt-out/.

1.1.4 Sizmek provides targeted advertising services. For further information about Sizmek, please visit www.sizmek.com and for details of Sizmek’s privacy policy and cookies policy, visit https://www.sizmek.com/privacy-policy/ and https://www.sizmek.com/cookie-policy/ respectively. For information on how to disable Sizmek tracking and/or to opt out of Sizmek, you can click on the opt-out link at https://www.sizmek.com/privacy-policy/.

1.1.5 Facebook: Facebook cookies allow us to help deliver ads to people who have previously visited a Universal Traveller website, purchased its products or used its apps and to recommend products and services based on that activity. Cookies also allow us to limit the number of times that you see an ad so you don't see the same ad over and over again. We also use cookies to help measure the performance of ad campaigns. For details see https://www.facebook.com/policy/cookies/.

1.1.6 Snapchat: We use these cookies to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the efficiency of our advertising campaigns, both on our services and on other sites or mobile apps. For details see https://www.snap.com/en-US/cookie-policy/.

1.1.7 Search Ads 360: DoubleClick Floodlight cookies enable us to understand if you complete certain actions on our website(s) after you have seen or clicked through one of our display/video advertisements served on Google or other platforms via DoubleClick. DoubleClick uses this cookie to understand the content with which you have engaged on our website(s) so they may subsequently deliver some targeted advertisements to you. For details see https://support.google.com/searchads/answer/2839090?hl=en.

1.1.8 Google tracking cookies: Google tracking cookies enable us to understand if you complete certain actions on our website(s) after you have seen or clicked through one of our adverts served via Google. Based on the content you have engaged with on our websites Google are able to deliver some targeted adverts across other Google partner websites. For details see https://support.google.com/ads/answer/2662922?hl=en.

1.1.9 Bing: The Bing Ads Universal Event Tracking tag helps us understand how our Bing campaigns perform by tracking actions on Universal Traveller websites once ads have been clicked. For details see https://account.microsoft.com/privacy/ad-settings/signedout.

1.1.10 Crazy Egg: We use the Crazy Egg service to help us improve the visitor experience and performance of our website. Crazy Egg provides graphical, video and text analysis of visitor behaviour on a website. It tracks where visitors click and allows us to fine-tune the layout and design of our web pages. For details see https://www.crazyegg.com/privacy.

1.1.11 The Trade Desk: The Trade Desk is an online demand-side platform that provides buying tools for digital media buyers. The conversion pixel we add allows us to track performance and derive insights for media investments made. For details see https://www.thetradedesk.com/general/privacy-policy#optout.

1.1.12 Twitter: Twitter provides real time updates from across the globe on the latest trending stories, ideas and opinions from the Twitter accounts or hashtags that you choose to follow. We make it easier for you to share our website content over Twitter. At times, we may present you with some ads on Twitter based on your engagement with our website(s). For details see https://help.twitter.com/en/safety-and-security/measuring-sales-impact.

5. Managing Cookies Usage

5.1 You may block the installation of cookies by certain settings provided by your browser software; we would like to inform you however that in this case you may not be able to have full access to all Universal Traveller Site functions. Furthermore, you can prevent the compilation of data (including your IP address) through cookies and website use by downloading and installing the browser plug-in available through the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

5.2 If you have any concerns about material which appears on the Universal Traveller Site, please contact us at customer.feedback@flightcentre.com.

Last updated: 23 July 2019